DezLin Customer Care
Policies & Info
Everything you need to shop DezLin with total confidence.
Return / Refund Policies
Our Easy Peasy 15/60 Day Return Policy makes it easy to shop DezLin worry-free. If you have an issue, contact us — we will work to make it right.
15-Day Return Policy — From Date of Delivery
Return products for any reason within 15 days from the date of delivery and we provide the shipping label — print, pack, and ship. All we ask is that you let us know the real reason for the return so we can improve. Product needs to be in new condition. Worn briefly is fine; visibly damaged items may have a fee applied.
15-Day Defective Guarantee
If you believe a product is defective, contact us. If determined to be defective within 15 days, we'll make it right by one of the following: (1) send a replacement, (2) replace with a comparable item, or (3) issue a refund.
16–60 Days — From Date of Delivery
Same rules as the 15-day policy, except you will receive DezLin Store Credit instead of a refund back to your payment method.
Past 60 Days
An item cannot be returned for a refund or exchange. A DezLin Store Credit may be issued depending on the situation. Contact us and we can see what we can do.
Restocking Fee
There are no restocking fees.
Products Opened / Scooped Live
If products are opened, shucked, fizzed, drilled, or scooped live and a return is processed, there will be a 10% entertainment fee applied and Store Credit issued. This is a nominal fee — the product is no longer in a sellable condition and we spent time entertaining. We truly try to take care of you.
If you believe a product is defective, please message us.
Personalized / Customized Items
If a personalized or customized item is returned, store credit will be issued — even if it's within the 15-day window. If the item is defective, a refund or replacement may be possible — just reach out.
Once an item has been opened (e.g., oysters, showcans), fizzed, smashed, or otherwise used in a way that removes its original reveal or resale condition, it's no longer eligible for a refund. Examples include Oysters, Fizzers, Scoops, and similar handmade items.
Gift Cards
Gift Cards are refundable within 7 days. We are unable to replace if stolen. If lost, email us and we can resend the gift card message.
Resellers / Wholesalers
DezLin products purchased through third-party sellers or vendors are not covered by our policies. Contact the seller you purchased from.
Bundles, Sets & Kits
Bundles, sets, and kits must be returned with all components for a full refund. A partial refund will be applied for damaged or missing items.
How to Return a Product
- Login to your account — Tap Here
- Find your order
- Tap "Request Return"
- Pick the product(s)
- Provide the real reason (we use this to improve our products and service)
- Submit
- We'll review and approve within 24–72 business hours
- We'll send you a shipping label
- Pack and label your package
- Drop it off
- Once received, we'll process within 24 business hours
Timeline to Process Returns / Refunds
We aim to process returns within 24 business hours of receiving them during office hours. You will receive a full refund minus return shipping costs.
Return Lost in Transit
We are unable to process a refund if your return shipment is lost before reaching us — not because we don't care, but because we cannot verify the package contents. However, you can contact the shipper directly for a refund of the shipping cost and product value.
Damaged Returns
If a product is damaged in transit there will be a fee depending on the damage. Please pack carefully — imagine you're shipping it to a friend or family member.
Return Address
623 East Oak St, Unit A
Lodi, CA 95240
Ordering & Payments Info
Payment Methods
We accept all major credit cards, PayPal, DezLin Gift Cards, DezLin Store Credit, and many Shop Now Pay Later options including Affirm, Klarna, PayPal Later, Sezzle, and more.
Purchasing Gift Cards
Gift Cards are available for any amount. Promo codes and promotions cannot be used toward gift card purchases. Tap Here to Purchase
Cancelling & Modifying Orders
Because your order is processed as soon as possible — sometimes within minutes — we cannot guarantee we can cancel or modify it once received. If you entered the wrong shipping address, contact us immediately.
International Orders
We accept orders from anywhere in the world. Customs fees are the responsibility of the customer and will be collected when your order arrives. Contact us with any questions.
Price Changes
Prices and availability are subject to change without notice.
Promotions & Discounts
Promo codes may be specific to dates, products, or minimum order amounts. Promotional offers typically cannot be combined with other offers. Promo codes cannot be used toward gift card purchases. All promotional codes are subject to change at any time.
Wrong Shipping Address
If you entered the wrong shipping address, contact us immediately. The sooner you reach out, the better chance we have of correcting it before shipment.
Shipping Info
Domestic Shipping
Orders typically process within hours to 1 business day and deliver within 2–4 business days. Processing times may be longer during peak seasons. DezLin is not liable for delivery delays caused by weather or unforeseen events.
We ship to all US states and territories including Alaska, Hawaii, Guam, Puerto Rico, and the US Virgin Islands.
Overnight
Overnight orders must be placed by 9am PST to ship that day. Not available in all areas — some areas are 2-day delivery. Orders after 9am PST may still go out, but we cannot guarantee it. Overnight orders have a special post office cutoff at 11:30am PST.
Weekend Orders
Orders placed on weekends will be processed the following business day. Orders do not ship on holidays.
Shipping Days
We ship 5 days a week, except US federal holidays.
International Shipping
International orders have a minimum shipping charge of $20–$40. Additional taxes and customs charges are the responsibility of the customer.
International Unopened Oyster Shipping
We are unable to ship oysters unopened internationally unless you have a fish and wildlife license. There is no workaround — packages risk being stuck in customs and destroyed.
Alternatives: We can open your oyster live on social video and send you the recording. Or we can ship fizzers with higher quality pearls since we control what goes in.
Customs, Import Duties & Brokerage Fees
Customs, import duties, and brokerage fees are the responsibility of the customer. Packages returned due to unpaid duties will be refunded for product contents, minus the initial shipping fee and a 10% restocking fee.
What Carrier Do You Use?
Our primary carrier is USPS. We may use other services depending on size, weight, and pricing.
How Do I Track My Order?
We provide tracking information once your order ships. Find your tracking number in your shipping confirmation email, by text (if opted in), or in your account order history.
Missing Items Checklist
First — we want you to know we will take care of any issues. But before we proceed, please try the following steps. Not because we don't believe you. We know you've already checked. Over the years these are simply things we like to verify first. Please take no offense.
Please Check the Following
- Check the package in all nooks, corners, and crevices
- Ask your significant other — seriously, this happens more often than you'd think if you stepped away for a moment
- Check the trash where you threw out your packaging
- Make sure everything is opened — jewelry packed inside can look just like extra packaging
- Check if a child, grandchild, neighbor, friend, dog, cat, or pet pig grabbed it and took it somewhere. Ask your kids too.
- Double-check your order to confirm the "missing" item was actually ordered — sometimes the item came from another company
- Check bubble wrap — we pack jewelry in bubble wrap, which can be mistaken for trash
- Check behind tables or on the floor — things fall and roll more than you'd think
Please let us know after checking :-)
A Few Favorite Stories
The Trash Story
A client opened their package and found their jewelry missing. We had several back-and-forths — we knew we had packed it because of a rarely-sent item also included in the order. We agreed to send a replacement in the morning. That night, her husband scavenged through the trash on a whim and found the jewelry had been thrown out with the packaging.
The Child Story
A client confirmed everything was in the package — perfectly packed. A day or two later they opened their Loose 25-Carat Precious Stones ($120 value) and found only about 3 carats. We immediately took responsibility and overnighted replacement stones for their show the next day. A week later she called back to pay for the extras. At dinner that night, her daughter confessed to taking them to her room to play with — they were scattered everywhere.
The Pet Pig Story
A client laid out everything from their package, then stepped to the kitchen for a drink. Came back to find ALL their jewelry missing — a couple hundred dollars' worth. Rather than go back and forth, we sent a replacement. Two weeks later she called to explain: her pet pig had grabbed the bubble-wrapped jewelry and taken it to its bed. It wasn't found until she cleaned the bed two weeks later. We sent a return slip and everything was sorted perfectly.
Again — if something is ever missing, please don't be offended if we send a checklist or want to talk through what happened. It's not that we distrust you. We've just seen a lot over the years.
Wholesaler Requirements
Thank you for considering DezLin Products for your business. We strive to approve all requests regardless of company size or stage. If you feel uncertain about your approval after reading this — apply anyway.
The items below are areas we review when approving applications. This list is not exhaustive and may change without notice. Exact requirements vary and are assessed case by case.
Actively Selling
Your company must be actively selling products or demonstrate that you are working toward starting a business. If you're just starting out, approval will be determined by the individual reviewing your application.
Company Brand
We review the company's brand to ensure DezLin is well-represented. This includes product photography, logos, websites, video content, live sessions, and overall company image. Content must be free from discrimination, harassment, or abusive conduct.
MLM or Consultants
If you are part of an MLM or consulting company, DezLin will review your prior and current activity to determine compatibility. Requirements are assessed case by case.
Documentation / Links
We accept any documents showing you are an active company — EIN, Business License, or Reseller Permit. If you have no documentation, we accept links showing active selling (website, Facebook, TikTok, etc.). Newly created social accounts are not sufficient.
Are All Companies Approved?
No. Companies must be within our industry. For example, landscaping and realty businesses would not be approved. Tumbler companies fall into a gray area decided on a case-by-case basis.
Privacy Policy
Effective Date: November 1, 2021
This Privacy Policy describes how DezLin, LLC (623 East Oak St Unit A, Lodi, CA 95240, USA) and our affiliates collect, use, and share personal information about you, and the choices available to you. This policy applies to personal information collected when you interact with us online or offline.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy.
Collection of Information
Personal Information We Collect Directly from You
We collect personal information you provide when you use our websites, shop, create an account, sign up for emails, contact support, participate in promotions, apply for a job, or otherwise communicate with us. This may include your name, email, address, phone number, payment information, product preferences, and demographic information.
We may also collect information about others you provide — for example, when purchasing a gift for someone. We will not send marketing to your contacts unless they separately opt in.
Information We Collect Automatically
When you access our Services, we automatically collect log information (browser type, IP address, pages viewed), device information, transaction information, video data (in some retail locations), and data from cookies and tracking technologies.
Information from Partners and Other Sources
We may obtain information from other sources, such as national change-of-address databases or social media interactions, and combine it with information we already have.
Information We Derive
We may draw inferences about you based on collected data — for example, inferring your location from your IP address or interests from browsing behavior.
Use of Personal Information
We use personal information to: provide and improve our Services; process orders and payments; conduct research and development; respond to customer service requests; send communications about products, offers, and events; manage your account; personalize your experience; monitor trends; detect and prevent fraud; comply with legal obligations; and carry out other purposes described at the time of collection.
Sharing of Personal Information
We may share your information with vendors and service providers; business partners for direct mail (unless you opt out); in response to legal requests; to protect our rights or property; in connection with a business transfer or merger; by publicly posting reviews you provide at our discretion; and with your consent. We may also share aggregated or de-identified information that cannot be used to identify you.
Advertising & Tracking Technologies
We engage third parties to serve ads and provide analytics using cookies and web beacons. To opt out of behavioral advertising, visit optout.networkadvertising.org or aboutads.info/choices.
Data Retention
We retain personal information based on business needs and legal requirements — for as long as necessary for the purposes it was collected.
Children
We do not knowingly collect information from children under 13. If you believe your child has provided us with personal information, please contact us.
Your Choices
Managing Your Account
Update or delete your account information by logging in to Account Settings, or by contacting us.
Opting Out of Promotional Communications
Opt out of promotional emails using the unsubscribe link in any email. Opt out of promotional mailings by emailing us with "NO PROMOTIONAL MAIL" in the subject line. Opt out of promotional texts by replying "STOP."
Cookies
You can set your browser to remove or reject cookies, though this may affect website functionality.
California Residents — CCPA Rights
California residents have the right to request: (1) information about personal information collected, sold, or disclosed in the past 12 months; (2) deletion of your personal information; and (3) that we stop selling your personal information. We will not discriminate against you for exercising CCPA rights. To make a request: call 1-888-243-8825 or contact us below.
Security
We take reasonable steps to keep information secure and prevent unintentional disclosure. No security system is perfect.
Contact Us
Questions about this Privacy Policy? Contact us at: info@dezlin.com
Terms & Conditions
By accessing, using, or viewing the DezLin Website (the "Site") or any of its services, you agree to each of the following terms and conditions ("Terms of Use").
1. Use of the Site
The Site is for personal use only. Commercial use is strictly prohibited without prior written consent from DezLin. You agree not to use automated means to monitor or copy the Site, not to interfere with its proper functioning, and not to introduce harmful code.
2. Products and Services
Products and services are intended for personal use. You may not assign, transfer, re-market, or resell them without prior written consent. DezLin may cancel purchases that appear fraudulent or made in error.
3. Privacy Policy
You acknowledge and agree that you have read and consent to the DezLin Privacy Policy, which is incorporated by reference herein.
4. Proprietary Rights
This Site contains trademarks, patents, trade secrets, and other proprietary rights of DezLin and other parties. No license or right to any such rights is granted to you. Materials may not be reproduced, distributed, or transmitted without permission.
5. User Feedback
All ideas, comments, or suggestions you provide to DezLin shall become DezLin's property and may be used on a non-confidential, unrestricted basis without compensation to you.
6. Monitoring
DezLin may monitor and review information you transmit through the Site and may censor, edit, or remove information deemed inappropriate or in violation of these terms.
7. Linked Web Sites
Links to third-party sites are provided for convenience only. DezLin does not endorse or take responsibility for content on those sites. Accessing linked sites is at your own risk.
8. Advertising Disclosure & Accuracy
Product descriptions are supplier representations. DezLin is not responsible for typographical, pricing, product information, advertising, or shipping errors. Prices and availability are subject to change without notice.
9. Mis-communications
DezLin is not responsible for communication malfunctions, lost or misdirected transmissions, or incorrect entry information caused by equipment, programming, or human error.
10. Warranties
YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE AND ALL RELATED INFORMATION ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. DezLin DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Limitation of Liability
IN NO EVENT SHALL DezLin, ITS AGENTS, REPRESENTATIVES, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THIS SITE.
12. Indemnification
You agree to indemnify and hold DezLin and its affiliates, officers, directors, agents, and employees harmless from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.
13. Formal Dispute Resolution — Binding Arbitration
READ CAREFULLY — THIS LIMITS YOUR RIGHTS INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION. Any dispute arising out of these Terms will be resolved by binding arbitration under the Federal Arbitration Act and the JAMS Streamlined Arbitration Rules. ARBITRATION MEANS YOU WAIVE YOUR RIGHT TO A JURY TRIAL. You also waive the right to initiate or participate in any class action. You may still bring individual claims in small claims court.
14. Choice of Law & Time to Bring Your Claim
Disputes are governed by the laws of the State of California. Any claim must be filed within one (1) year of when it arose. California consumers retain their rights under California consumer protection law.
15. Exclusions, Limitations & Consumer Protection Notice
If you are a California consumer, these Terms are only as broad as permitted by California law. In any conflict between these Terms and California law, California law governs.
16. Promotions / Discount Codes
Promo codes may be specific to dates, products, or minimum amounts. Promotional offers cannot be combined. Limit one promo code per order. Not valid on gift card purchases or past purchases. All codes are subject to change and exclusive to purchases on DezLin.com.
17. Events Beyond Our Control (Force Majeure)
We will not be liable for failure to perform obligations caused by events outside our reasonable control, including strikes, civil unrest, terrorism, fire, natural disaster, disruptions to supplies or telecommunications, or government actions.
18. Order Arrangements & Acceptance
After placing your order you will receive an automated acknowledgement — this does not mean your order has been accepted. Acceptance is confirmed when we notify you of dispatch. Products are at your sole risk from the time of delivery.
19. Modification of Terms
DezLin may amend or modify these Terms at any time. Your continued use of the Site constitutes acceptance of any such changes.
20. Customs
Products delivered outside the US may be subject to taxes, fees, or customs charges. The recipient is responsible for all customs formalities and additional charges.
21. Registration; User Names & Passwords
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify DezLin immediately of any unauthorized use or security breach.
22. Forums and Submissions
If you post in any forums or submit content through DezLin websites, you grant DezLin a worldwide, perpetual, royalty-free, irrevocable license to use that content for any purpose. DezLin may edit or remove submissions at its discretion.
23. Sweepstakes, Contests & Promotions
Any sweepstakes, contest, or promotion may be governed by separate rules. By participating, you agree to those rules in addition to this Agreement and the Privacy Policy.
Questions? Contact us at: info@dezlin.com