FAQ – Elementor

f.a.q.

So, you have some questions needing answers huh? Geez, don't we all. Like...

  • Why doesn't glue stick to the inside of the bottle? 
  • If you have a cold hot pocket, is it just a pocket?
  • Is an out of order escalator just stairs? 

Well luckily we aren't responsible for answering life's most pondering questions. We get the easy stuff. Like...

  • When will my order arrive? 
  • How long before my wholesaler account will be approved?
  • Do you have Pepsi blue pearls?

Much easier questions to answer right? Yes, and we will answer those and many, many, many, many, many more. Keep checking 

In the meantime, enjoy what we have answered and please submit any FAQs you would like answered in the comments below

SHIPPING

DEFERRED SHIPPING means the cost of your shipping will be sent after we have processed your order. We do this so we can provide you with the lowest shipping cost possible. You must pay shipping prior to your package being sent out. 

If you would like a more detailed response please scroll to the bottom of the FAQ SHIPPING section and read WHAT IS DEFERRED SHIPPING? THE DETAILED ANSWER

Because we refuse to overcharge you for shipping. We want to provide you with the lowest shipping rates possible. If we allowed the computers to calculate your shipping, they would not account for how products can be stacked a top one another in a box, meaning it would think it needs to charge you for a bigger box or two boxes. 

Calculating shipping cost for any company is one of the most complicated parts of developing an ecommerce store. Especially when a company has thousands of product variations. This is why some companies only offer limited shipping options or even free shipping. A side effect of these solutions means the company bakes the cost of shipping in their products raising the price. Or they will simply overcharge you for shipping allowing inaccurate algorithms to charge you. This is why when you go to buy one t-Shirt from a store the price comes out to $10 for shipping when it only cost a few dollars to ship.  

Yes, we combine all yet to be shipping orders into one package if possible to reduce shipping cost. However if an order arrives while we are packing in the afternoon we cannot guarantee it will be shipped in the same package. 

Short answer: 90% of the time it is between $3-$18

Longer answer: Minimum shipping cost is $3 and ranges depending on size and weight. As stated above 90% of our orders are between $3-$18. Shipping cost for overnight range around $25

Yes you can. Please message us on facebook or info@dezlin.com. We are working on calculating figures to add here and links.

Orders typically ship same day if purchased before 11:00am PST (pacific standard time) AND shipping invoice is paid by 3:00pm PST (pacific standard time). If received after your order might be processed same day, however it is dependent upon the amount of orders received and if the shipping has been paid for. Otherwise, it will be shipped the following day, excluding Sundays & Holidays

California

Not as of yet. Currently we are not set up to ship out of the country but we have plans to start selling and shipping internationally

Yes, however, USPS may not be available in all areas.  Please visit USPS and use their calculator to see if your area has overnight and the rough estimate.

USPS OVERNIGHT CALCULATOR CLICK HERE

Our zip code is 95240

All overnight orders must be made by 9:00am pacific standard time. Overnight needs to be at Post Office by 11:30am.

Ah yes, your tracking info. This can be find in your ORDER COMPLETED email confirmation or your SHIPPING INVOICE  or ORDER INVOICE located in your MY ACCOUNTS page under ORDERS. 

First check your email and you spam for a DEZLIN: ORDER COMPLETED email. The tracking # should be listed on the invoice. If it is not for some reason or you are unable to find the email please visit DezLin.com and LOGIN

Then in your MYACCOUNTS > ORDERS section you’ll need to find either

  1.  The order invoice in question or
  2. The Shipping invoice

Open them and you should be able to locate it inside one of them. If not then it might be possible there is a glitch. The emails can be finicky. That’s just a fact. If so please contact us

We pride ourselves and strive to provide every client with the lowest possible shipping cost. This is why we have a DEFERRED SHIPPING POLICY

The process currently is the following: 

  1. Add products to cart
  2. go to checkout 
  3. pay for your products
  4. DezLin will then process your order and send an email with an invoice for shipping

This cost is typically between $3-$15 for around 90% of orders. Overnight and rush delivery will vary

Orders placed by 11:00am PST (pacific standard time) will typically be processed, packaged, and shipped the same day as long as the shipping invoice has been paid

Overnight orders needing to be shipped the same day need to be in by 8:00am PST (pacific standard time) AND shipping invoice must be paid by 10:00am PST (pacific standard time) the same day. This is so we can make the cutoff at USPS. It’s not as expensive as you think. It’s more costly for your business not to have the product you need to sell then to upset and disappoint customers with not having product. We will do everything we can to help you. Just ask 🙂

ADDITIONAL TECH JARGON (you’ve been warned 🙂 )

Providing accurate shipping cost is a highly technical & complicated matter when dealing with thousands of variables and variations. The technical reason for this has to do with the very untechnical theory behind it called Bin Packing Problem. Without getting all nerdy, this essentially means the inside dimensions of a Bin or package does not equal what can be packed in there. I’ll stop there and if you really wanna get into it google Bin Packing Problem and you will likely find PHD Professors from MIT lecturing

The gist of it is we need to create and design mathematical algorithms which take into account how each product affects one another when packing and stacking them inside a package

PAYMENTS- coming soon

REFUNDS- coming soon

RETURNS- coming soon

ORDERS/PAYMENTS

  1. double check the package in nooks and corners and crevices
  2. ask your significant other if they might have put it somewhere. No seriously, this happens more often then you think
  3. check the trash where you threw your packaging away
  4. make sure everything is opened. Sometimes when jewelry is packed it could appear like just packaging
  5. check to see if your dog, cat, or pet pig didn’t grab it and take it to their special place. No, seriously
  6. double check your order and make sure the item missing was ordered. Sometimes the item missing was bought from another company

If after running through all these steps then let’s talk. We strive to ensure all orders are checked before shipping. Human error may occur however and in this case please contact with via email, Facebook messenger phone call, or facebook messages regarding the item/items missing. We will do everything to resolve it as quick as possible. 

Yes, we combine all yet to be shipping orders into one package if possible to reduce shipping cost. However if an order arrives while we are packing in the afternoon we cannot guarantee it will be shipped in the same package. 

WHOLESALER QUESTIONS

No, unless the product is sold by packs. DezLin Wholesale feels having no minimums will give you the business owner an opportunity to purchase variations of items to offer your customer a bigger variety.  Having no minimums empowers business owners of all sizes to grow and expand

No. Everything listed on the DezLin Wholesale site is in stock unless it is out of stock.

This varies per product. Add the quantity you would like per product and if it does not show the OUT OF STOCK or lets your pay for it, then we have how many you are requesting. However, not every system is perfect, so if by chance you place an order, pay, and it ends up being out of stock or we have less then what you are requesting we will contact you immediately. We will talk with you about options and make everything right

GUEST QUESTIONS-coming soon

DezLin Newsletter

Monthly newsletters to stay informed on Product Releases, Monthly Giveaways, how we can help your company grow, and so much more. We will start with One newsletter per month minimally and roll out a weekly Newsletter for those who want to stay up to date on new product releases